Privacy policy

The operator of this website and all its subpages (hereinafter referred to as the “website”) is the company TradeChain Sàrl in 2075 Thielle, CHE-184.997.435 (hereinafter referred to as “TCH”).

1. Purpose of the privacy statement
2. a) This privacy statement regulates the use of your personal data by TCH and indicates which data may be processed by TCH and/or by the third parties mentioned in this statement and for what purposes such data may be used.
3. b) It also describes how you can obtain information about your data and request a correction or deletion of your data.
4. c) You hereby consent to TCH collecting, processing and using the personal data mentioned below for the purposes indicated in this declaration. This consent may be revoked at any time with effect for the future.
5. Stored data
6. a) Data that you personally enter on the website

Personal data is any information relating to an identified or identifiable natural or legal person. This includes, for example, first name, last name, company, address, telephone/mobile number, e-mail address, date of birth or any information you provide to TCH when registering or creating a customer account, subscribing to a newsletter, participating in a quiz, etc, participating in a competition, making an enquiry to our Customer Service and/or applying for a job or registering for a business visit, as well as information automatically collected by cookies when you visit our TCH website.

1. b) Personal data stored via cookies and other session and interaction data

When you visit our website, specific identification data may be automatically stored on the hard disk of your computer or other terminal with which you access our website. This data is stored in “cookies” or similar files. Cookies enable TCH systems to recognise your device and to offer you features such as personalised recommendations or saving your shopping basket until your next visit. We also use them to prevent fraud attempts, to improve the security of our website, and to learn about user preferences so that we can tailor our site and offerings to meet your needs.

Most browsers offer the option of deleting cookies, preventing their installation or generating a warning before a cookie is installed. You can find more information about this in your browser instructions. If you do not allow cookies to be saved or refuse their installation, you will not be able to place items in your shopping cart or use any other product or service that requires registration.

3. Collection, processing and use of your data
4. a) Fulfilling your order

We collect, store and process your data for the complete processing of your order, including possible subsequent guarantees, for our customer service and for the processing of payments (e.g., for the necessary checks in the case of purchases on account and financing).

In order to process your order, we need your exact name, address and payment details. We also need your e-mail address to communicate with you. You will receive your order and delivery confirmation at your e-mail address. We also use it for your identification (customer login).

All personal data stored via a TCH website may be combined with data relating to the same person and made available to TCH in a completely different context (e.g., participation in a contest or use of the online shopping site).

1. b) Processing your application for a job or registration for a job visit

If you apply for a job or register for a job visit, we collect, store and process your data for the complete management of your application or registration for a job visit. We also compile anonymised statistics on the applications and registrations received. If your application is successful, your data and documents will only be used for the purpose of completing the recruitment procedure.

If your application is unsuccessful, your data and documents will be deleted afterwards. We will only keep your application documents with your consent, for the sole purpose of checking your application for a possible future job offer.

1. c) Transfer to third parties

We also use your data to enable third parties in Switzerland and, where applicable, also abroad to provide the requested commercial, financial, technical and logistical services and any other type of service on our behalf. We will only pass on your personal data to third parties if this is necessary for the execution of the contract, for invoicing or for the provision of commercial, financial or technical services for our website or if you have given your prior consent. In the context of order processing, for example, the service providers commissioned by us receive the data required to process the order. The data transmitted may only be used by our service providers to carry out the tasks required for this purpose. Any other use of the information is prohibited. If, in certain cases, data is to be transferred abroad to countries that do not have data protection legislation similar to that of Switzerland, we will make arrangements with these third parties to ensure strict compliance with data confidentiality, in particular by signing a corresponding contract.

1. d) Newsletter

If you do not wish to receive newsletters from us in the future, you can unsubscribe at any time. You can also ask our Customer Service to reactivate your subscription to our newsletter at any time.

1. e) Individual advertising

The information you provide helps us to improve your shopping experience and to offer you a user-friendly and personalised service. The information you provide to us, as well as information automatically generated by our computer systems, is used to recommend products and services that may be of interest to you or to present you with relevant content, such as wish lists or customer reviews. We do this by using available information, such as e-mail receipt and read receipts, computer and Internet connection information, operating system and platform information, your order history, your service history, the date and time of your visit to the home page and the products you viewed.

The information we use is pseudonymised. Our goal is to design ads that are useful and interesting to you. By analysing and evaluating the pseudonymised data we collect, we can avoid sending you random advertisements. For example, we compare the promotional emails you open to avoid sending you unnecessary emails.

You consent to TCH’s use of your submitted data and other stored customer account information and pseudonymised usage data for the purpose of presenting you with personalised advertising and/or special offers and services. If you do not wish to receive personalised advertising, you may opt-out at any time. To do so, simply contact our Customer Service by e-mail, telephone or post.

If you contact us by e-mail or on our online form, we reserve the right to send you marketing communications related to our business by e-mail or telephone.

1. f) Contests, opinion polls and market research

In the context of contests, we use your data to inform you of your win and to advertise our offers. Detailed information can be found in the conditions of participation.

In addition, we use your data for market research and opinion polls. Of course, we use this data exclusively for statistical purposes and only for TCH in an anonymised form. Your answers to the surveys will not be passed on to third parties or published. We do not link your responses from our surveys to your e-mail address or other personal data.

1. g) Customer account and website management

We use your information to update our databases and the customer account you have with TCH. We also use it to improve online shopping and the TCH platform, and to prevent and detect abuse and fraud.

1. h) Google Analytics and remarketing

This website uses Google Analytics and Google Remarketing. These are services of Google Inc (“Google”).

Google uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information collected by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide other services related to website use and internet usage. Google will only transfer this data to third parties if this is legally required or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data collected by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data collected by Google in the manner and for the purposes set out above. Further information can be found at: https://www.google.com/intl/fr/policies/privacy/partners/

1. i) Facebook

We use plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. Facebook plugins can be recognized by the Facebook logo or the like button on our site. When you visit our site, the plugin establishes a direct connection between your browser and the Facebook server. This way Facebook is informed that your IP address has visited our site. If you click on the “like” button while logged into your Facebook account, you can create a link between the content of our site and your Facebook profile. This allows Facebook to establish the relationship between your visit to our site and your user account. We would like to point out that we, as the operator of the website, have no knowledge of the content of the data transmitted and its use by Facebook and have no influence on the data collected by Facebook. We therefore recommend that you log out of your Facebook account before visiting our website or other external pages. You can find more information about this in the Facebook privacy statement. If you would like to prevent Facebook from setting cookies when you visit our site, you can activate the “Block third-party cookies” function in your browser options. Blocking cookies may, however, result in a limited use of the functions on the sites visited.

4. Security measures, including payment security

TCH implements appropriate technical and organisational security measures in order to avoid any loss, fraud or modification of information and personal data transmitted by users. The user is aware that the transfer of data over the Internet always involves risks.

When ordering or collecting personal data from your customer account, web server software encrypts the information provided before transmitting it based on a 128-bit algorithm. This corresponds to the standard used by banks for online transactions. This system therefore offers a high level of protection. In protected areas, TCH’s URL always begins with https://, with the ‘s’ standing for ‘secured’. A closed padlock icon is also displayed in the corresponding area of the customer’s browser.

Stripe is a secure payment solution for processing online payments. The certified payment platform guarantees simple and reliable transactions using credit or debit cards. Security is guaranteed for both the operator of the TCH online shop and the cardholder.

5. User rights

The user may at any time request that TCH send him a copy of his personal data or information on the use thereof. At the user’s request, TCH may also correct or delete the data in its possession. The body to be contacted in order to assert your rights is: TradeChain Sàrl, 2075 Thielle, CHE-184.997.435, Customer Service contact page

Your personal data will be deleted if there is no legal obligation to store it, if you have asserted your right to have it deleted, if the data is no longer necessary for the purposes for which it was stored or if storing it is prohibited for any other legal reason.

6. Updating of the privacy statement

TCH reserves the right to update this privacy statement at any time in accordance with the relevant legal provisions.